FAQs

  • Do you offer wholesale?

    Yes! You can place direct through Faire here, https://elliescreativeco.faire.com OR if you’re interested in a custom order, etc please fill out the contact form.

  • When will my order ship?

    In-stock items ship within 1–3 business days

    Pre-orders will have estimated shipping dates in the product description.

    You will receive an email when your order is fulfilled. Check your spam folder if it’s been longer than 4 days and you have not received one.

  • How much is shipping?

    Bookmarks & stickers ship for a flat fee of $1.50 to cover tracking.

    All other items have flat-rate shipping based on weight.

    Orders $50+ ship free automatically.

  • Do you ship internationally?

    At this time, I only ship within the United States.

  • What if something arrives damaged or incorrect?

    Please reach out within 7 days of delivery using the contact form or by messaging me on Instagram. I’ll make it right!

  • Do you accept returns or exchanges?

    Due to the handmade and small-batch nature of most items, returns and exchanges aren’t accepted. That said, I always want you to be happy with your order — so contact me if there’s ever an issue!

  • Do you offer local pickup?

    Yes! If you're in the Charlotte, NC area, message me before checking out for local pickup options.